How does the ADA affect websites?
As the internet and websites played a bigger role in how consumers interact with businesses, the way that the ADA applied to web accessibility changed. In 2017, a clear consensus emerged that the ADA also covers the online world. Disability rights activists, legal scholars, and court rulings have agreed that websites, internet portals, and online stores need to be accessible for people with disabilities. In September 2018, Assistant Attorney General Stephen Boyd wrote an official letter to members of Congress explaining it’s mandatory that “goods, services, privileges, or activities provided by places of public accommodation be equally accessible to people with disabilities.”
Today, U.S. courts apply ADA accessibility requirements to the internet, meaning websites should comply with ADA rules. Reinforcement was displayed by the Department of Justice in 2022 when it released a new guidance on implementing web accessibility standards and practices, clarifying that the ADA indeed covers web accessibility.